Subscription and plans

Your ResRes subscription decides which features each location can use. It's billed separately from guest deposits.

Who can change it

Only the account owner can change the subscription. Others see Only the account owner can change the subscription. When a feature isn't in your plan, staff see a notice asking them to contact an owner.

See your plan

Open Settings and find Subscription. You'll see your Current plan, Billing period (Monthly or Yearly) and any Scheduled change. If you have a promotion, you'll also see when it ends.

Change plan

1. In Subscription, choose the billing period.
2. Choose Switch to this plan on the plan you want.
3. Review the confirmation and confirm.

• Plan changes may take effect straight away, or be scheduled for the end of the current billing period. The panel tells you which.
• If the panel says Plan change requested, it updates once payment is confirmed.
• Choose Keep current plan to cancel a scheduled change.

See Pricing for what each plan includes. Prices exclude VAT.

Payment details and invoices

Choose Manage payment details to update your card and download invoices.

If payment fails

You'll see a Grace period ends date. Update your payment details before then to avoid interruption.

Troubleshooting

• "Couldn't confirm your billing status, so plan changes are paused": try again shortly.
• "No plans are currently open for purchase on this billing period": try the other billing period or contact Support.