ResRes

Support

ResRes is reservation software used by restaurants. How to get help depends on whether you run a restaurant account or you are a diner with a booking.

For restaurant account users

Support for restaurant customers covers:

  • account access, team invitations and roles;
  • service, table, availability and pacing configuration;
  • the public booking page and deposit settings;
  • connecting and reconnecting your own Stripe account for deposits;
  • reservation, notification or availability behaviour that looks incorrect;
  • billing questions about your ResRes subscription.

When reporting an issue, it helps to include the location, the service date and time, and what you expected to happen. Please do not send card numbers or passwords.

Signed-in staff can reach the console from the staff sign-in page.

For diners

If you booked a table at a restaurant that uses ResRes, please contact the restaurant directly for anything about your booking — changing the time or party size, cancelling, no-show or deposit questions, refunds, allergies and access needs.

The restaurant owns the booking relationship and its own booking policies. Deposits are charged directly to the restaurant's own Stripe account, so the restaurant — not ResRes — issues refunds and handles payment disputes. ResRes only provides the software.

How to contact ResRes

Email us at support@resres.com. We aim to respond during UK business hours.

More information