Terms of Service

Important: these are not diner booking terms

If you are a diner, the terms that apply to your booking, deposit, cancellation and refund are the restaurant's own terms. ResRes provides the software the restaurant uses; ResRes is not the restaurant, the venue or the merchant for your deposit. Please contact the restaurant about your booking.

1. Scope and acceptance

By creating or using a ResRes account, or by allowing your staff to do so, you agree to these terms on behalf of your business (the "Customer"). The person accepting confirms they have authority to bind the business. If commercial terms such as an order form, plan or pricing schedule apply, those terms and these terms operate together; where they conflict on a commercial point, the order or pricing terms prevail.

2. Accounts, team access and security

The Customer is responsible for who it invites to its account, for the roles it assigns, for removing access when someone leaves, and for keeping credentials secure. Activity carried out through the Customer's account is treated as the Customer's activity. Tell us promptly if you believe an account has been compromised.

3. The service

ResRes provides reservation management tooling, which may include a staff console for bookings, tables, services and availability; a public booking page or widget; deposit and payment integration; and transactional notifications. Available functionality depends on the Customer's plan and configuration, and the service evolves over time. We may add, change or retire features, and will avoid materially degrading core functionality without reasonable notice where practical.

4. Customer configuration, content and data

The Customer is solely responsible for:

• the accuracy of its configuration — opening times, services, tables, capacity, pacing, booking rules and deposit settings;
• its own diner-facing terms, cancellation, no-show, deposit and refund policies;
• consumer-law disclosures and fair-trading obligations owed to its diners;
• allergen, dietary and accessibility handling — including how it acts on notes captured in a booking. ResRes does not verify or interpret this information;
• lawful collection and use of guest personal data, including any notices, transparency and consents required;
• the content it uploads or displays through the service.

5. Deposits, Stripe Connect and fees

• Deposits are taken through the Customer's own connected Stripe account, as direct charges on that account.
• The Customer is the merchant for those charges. It owns the funds and is responsible for refunds, chargebacks, disputes and any related liability.
• The Customer pays Stripe's processing fees.
• ResRes currently takes no application fee and no percentage of guest deposits taken by the Customer.
• The Customer's relationship with Stripe is governed by Stripe's own agreements, and Stripe may suspend or restrict the Customer's account under those agreements.
• Any ResRes subscription or service fees are separate and are governed by the applicable order or pricing terms.

6. Reservations, deposits and guest disputes

The Customer sets and honours its own reservation and deposit policies and deals directly with its guests, including cancellations, no-shows, refunds and complaints. ResRes provides the tooling to configure and operate those policies; it does not become a party to the booking and is not responsible for the Customer's decisions about seating, cancellation or refunds.

7. Acceptable use

The Customer must not, and must not allow others to:

• use the service unlawfully or for fraudulent, abusive or misleading activity;
• attempt to breach, probe or circumvent security, access other tenants' data, or interfere with the integrity or availability of the service;
• reverse engineer, scrape at abusive volume, or resell the service except as expressly agreed;
• upload malicious code or content that infringes third-party rights.

8. Intellectual property

ResRes and its licensors retain all rights in the ResRes software, platform and documentation. Subject to these terms, the Customer receives a non-exclusive, non-transferable right to use the service during its subscription. The Customer retains all rights in its own content and data, and grants ResRes the licence necessary to host, process and display that data in order to operate and support the service.

9. Confidentiality and data protection

Each party will keep the other's confidential information confidential and use it only for the purposes of the agreement. In relation to diner and reservation personal data, the Customer is generally the controller and ResRes generally acts as processor, processing that data on the Customer's documented instructions in order to provide the service. Our Privacy Notice describes how personal data is handled.

10. Third-party services and dependencies

The service depends on third-party infrastructure such as cloud hosting, email delivery and Stripe. Those services are provided under their own terms and are outside our direct control. Interruption or change by a third-party provider may affect the service.

11. Suspension and termination

We may suspend access where there is a security risk, suspected unlawful or abusive use, a material breach of these terms, or non-payment of applicable fees — using a scope and duration proportionate to the issue, and giving notice where it is reasonable to do so. Either party may terminate in accordance with the applicable order terms or, where no such terms exist, on reasonable notice.

After termination, the Customer should export or request the data it needs. Data is then deleted or placed beyond routine use in line with our retention practices and any legal obligations.

12. Warranties and service levels

We will provide the service with reasonable care and skill. We do not warrant that the service will be uninterrupted, error-free, or that it will meet every requirement of the Customer's operation. Unless a separate service-level commitment has been agreed in writing, none applies.

13. Liability

Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded under the law of England and Wales, including liability for death or personal injury caused by negligence, and for fraud or fraudulent misrepresentation.

Subject to that, and to the extent permitted by law, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings. ResRes is not liable for losses arising from the Customer's own configuration, policies, pricing or diner-facing decisions, or from acts or omissions of third-party providers such as payment or hosting infrastructure.

Any financial cap on liability is set out in the applicable order or pricing terms. Where no such terms have been agreed, no cap is stated here and liability is determined by the applicable law and any agreement between the parties.

14. Changes, notices and assignment

We may update these terms as the service develops or the law changes. The date at the top of this page shows when they were last updated; material changes will be notified through the account or by email. Notices to the Customer may be given in-product or to the account's registered email address.

The Customer may not assign these terms without our consent, not to be unreasonably withheld. We may use subcontractors and sub-processors to deliver the service and remain responsible for their performance in that role.

15. Governing law

These terms and any dispute arising out of them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. This does not affect any mandatory rights or protections that apply to you under the law of your place of establishment where those cannot be excluded.

16. Contact

Questions about these terms should be raised through our Support page.