ResRes

Cookie Policy

Last updated:

This page explains the cookies and similar technologies ResRes uses — small pieces of information stored on, or read from, your device — what each one is for, and how you can control them.

1. Your choices

Necessary technologies are always on because the service cannot work without them. Everything else is off until you allow it. Your choice is remembered for 183 days (six months), after which we ask again. We also ask again if the technologies we use change.

You can change or withdraw your choice at any time: . The same link is in the footer of our website and in the console menu after you sign in. Withdrawing Preferences removes the preference data ResRes stored on your device.

2. Necessary

These are required to sign in, keep bookings and payments safe, and remember your choice.

  • sb-<project>-auth-token

    Keeps restaurant staff and operators signed in to the console.

    Type
    Browser storage (local)
    Provider
    ResRes (sign-in service)
    Duration
    Until you sign out (session is refreshed while in use)
    Where
    Sign-in, staff console and operator admin

  • isenta_pb

    Anonymous random value used to rate-limit booking and contact requests only when no network address is available. HttpOnly; holds no personal data.

    Type
    Cookie
    Provider
    ResRes
    Duration
    6 hours
    Where
    Booking pages, booking management and contact form

  • isenta.booking.*

    Remembers a one-time request key so refreshing mid-booking cannot create a duplicate reservation or payment.

    Type
    Browser storage (this tab)
    Provider
    ResRes
    Duration
    Until the tab is closed (removed after the booking completes)
    Where
    Booking pages

  • Sign-in link capture

    Moves a one-time sign-in, invitation or password-reset link out of the address bar so it is used exactly once. Held in page memory only; nothing is written to your device.

    Type
    Page memory only
    Provider
    ResRes
    Duration
    Until the page is closed or reloaded (15 minutes at most for password reset)
    Where
    Sign-in, invitation and password reset

  • resres_consent

    Remembers your cookie choices (version, the three optional choices and when you decided). Contains no identifier.

    Type
    Cookie
    Provider
    ResRes
    Duration
    183 days (six months), then you are asked again
    Where
    All pages

  • __cf_bm

    Set by Cloudflare, the network that delivers this website, to tell people apart from automated bots and protect the site from abusive traffic. It is a hosting security cookie: ResRes does not read it and does not use it for analytics, advertising or profiling. HttpOnly and Secure.

    Type
    Cookie
    Provider
    Cloudflare (our hosting network), not ResRes
    Duration
    30 minutes
    Where
    All pages on resres.com

  • __dpl

    Set automatically by the platform that hosts this website when a page is served. ResRes does not set, read or use it, and not for analytics, advertising or profiling. The hosting provider does not publicly document its exact purpose; it appears to relate to delivering the published version of the site, and we will update this entry once confirmed.

    Type
    Cookie
    Provider
    Our hosting platform, not ResRes
    Duration
    24 hours
    Where
    All pages on resres.com

  • Stripe.js and payment form

    Loads the secure card form and Stripe’s fraud-prevention checks when a restaurant asks for a deposit. Stripe may set its own cookies or storage.

    Type
    Third-party script
    Provider
    Stripe
    Duration
    Set by Stripe; names and durations are controlled by Stripe (see Stripe’s cookie policy)
    Where
    Only the payment step of booking and deposit pages

3. Preferences (optional)

These remember choices you make in the ResRes console. If you do not allow them the console still works; it simply forgets these choices when you reload the page.

  • isenta.staff.locationId

    Remembers which of your venues you last worked in. Without Preferences it is remembered only until the page is reloaded.

    Type
    Browser storage (local)
    Provider
    ResRes
    Duration
    Until you change it, sign out on this device, or withdraw Preferences
    Where
    Staff console

  • sidebar_state

    Remembers whether a collapsible side menu is open. Only written with Preferences consent.

    Type
    Cookie
    Provider
    ResRes
    Duration
    7 days
    Where
    Console screens that use a collapsible side menu

4. Analytics (optional)

Our public website can use Google Analytics to understand which pages are visited. It is off by default: it only loads after you allow Analytics in Cookie settings, only on our public marketing and legal pages, and only on resres.com once we have configured it. It is never used on booking, payment, sign-in or console pages, advertising features and Google signals are switched off, and we never send names, emails, booking details or page addresses with query strings. If you withdraw permission, we stop measuring and delete the Google Analytics cookies we can reach.

  • Google Analytics 4 (_ga, _ga_<id>)

    Measures visits to our public website only (pages viewed, trial-button clicks, plan choices and accepted contact enquiries) without names, emails or booking details. It loads only after you allow Analytics, and never on booking, payment, sign-in or console pages. Advertising features and Google signals are off, so nothing is used for advertising or connected to your Google account.

    Type
    Cookie
    Provider
    Google
    Duration
    _ga: up to 2 years; _ga_<id>: up to 2 years (set by Google only after you allow Analytics)
    Where
    Public website pages only — never booking, payment, sign-in or console pages

6. Things that are not cookies

  • Google Search Console ownership check: a verification tag in the page code. It does not store or read anything on your device.

7. More information

Our Privacy Notice explains how personal data is handled more generally. For questions, see our Support page.