Roles: staff, manager and owner
What each team role can do in ResRes, and why some buttons or sections are missing for some people.
Depends on your plan — see PricingLast verified
Every team member has one role for each restaurant: staff, manager or owner. The role decides which sections and buttons they see. ResRes also checks the role again whenever an action is saved.
What each role can do
| Task | Staff | Manager | Owner |
|---|---|---|---|
| View and take bookings, walk-ins, seat and complete | Yes | Yes | Yes |
| Change time, party size or table of a booking | Yes | Yes | Yes |
| Add guest notes and tags | Yes | Yes | Yes |
| Reports and Marketing sections | – | Yes | Yes |
| Change Setup (services, tables, booking basics) | – | Yes | Yes |
| Publish or pause the booking page | – | Yes | Yes |
| Refunds, no-show fees, connect Stripe | – | Yes | Yes |
| Export, import or merge guests | – | Yes | Yes |
| Correct past bookings and reconcile | – | Yes | Yes |
| Invite and remove team members | – | Yes | Yes |
| Invite owners, transfer ownership | – | – | Yes |
| Add a new location or brand | – | – | Yes |
Staff can still open Setup to see the checklist, but they can't save changes there.
Plans also matter
Some features, such as Standby, the group overview and some floor tools, depend on your ResRes plan. If a feature isn't in your plan, its menu entry is hidden for everyone, owners included. See Pricing for what each plan includes.
Can't see something?
- Check which location is selected (see Switching locations).
- Open Settings and check Your role.
- If you need more access, ask an owner or manager to change your role.