Reminders
Send guests an automatic reminder before they arrive, choose when it goes out, and when it's skipped.
A pre-arrival reminder helps reduce no-shows. ResRes sends a single reminder before each confirmed booking.
Before you start
- Your plan must include automated reminders.
- Only owners and managers can change reminder settings.
Turn on reminders
- Open Setup and go to Guest reminders.
- Switch on Send a pre-arrival reminder.
- Choose how long before arrival it should be sent.
- Choose Save reminders.
When a reminder is sent
- Only for confirmed bookings.
- Only if the booking has a guest email address. Text reminders also need a mobile number and text messages active for your location.
- It's skipped when the booking is made inside the reminder window. For example, with a 24-hour reminder, a booking made 3 hours ahead gets no reminder.
- If a booking moves, the reminder moves with it. Cancelled bookings get no reminder.
Each booking gets one email reminder at most, and one text reminder if texts are switched on.
Troubleshooting
- Guest got no reminder: check the booking was confirmed, had an email address and wasn't made inside the reminder window.
- Switch greyed out: you need to be an owner or manager, or reminders aren't in your plan.