Troubleshooting

Fix common problems quickly.

• Guests see no times availableA step-by-step checklist for when your booking page or New booking shows no times, or a party size can't book.
• Troubleshooting: a guest didn't get a text or emailStep-by-step checks when a guest says they didn't receive a booking email, text or marketing email.
• Troubleshooting: deposit and payment issuesFix common problems with deposit links, guests unable to pay, pending bookings, Stripe status and refunds.
• Troubleshooting: QR code not openingWhat to check when a Booking QR or Waitlist QR code doesn't scan, opens the wrong page or says unavailable.
• Troubleshooting: someone can't see a sectionWhy a team member can't see a page, button or setting, whether it's their role, location access or your plan, and how to fix it.