Guests see no times available
A step-by-step checklist for when your booking page or New booking shows no times, or a party size can't book.
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ResRes only offers a time when a real table is free for the whole dining time. Work through these checks in order.
- Is the checklist complete? Open Setup and check every Booking essentials item is done.
- Is the location live? Online bookings need the location to be Live for guests. See Publish your booking page.
- Is the service open that day? Check the service's weekly hours and the Last booking time. Also check Closures and special dates for that date.
- Is the party size covered? A party size needs an active dining time (Setup → Dining times) and a table or joined tables that can seat it.
- Are the tables bookable online? Guests only see tables marked bookable online. Staff can still use the others.
- Online limits: check Minimum notice, Booking horizon and Maximum online party size in Booking basics.
- Pacing: if pacing limits are set (Setup → Pacing), a time can be hidden because enough covers already start then.
- Genuinely full? Look at Tables for that date. Every suitable table may be booked.
Still stuck? Contact support with the location, date, time and party size you tried.