Troubleshooting: someone can't see a section
Why a team member can't see a page, button or setting, whether it's their role, location access or your plan, and how to fix it.
When something is missing, there are three usual reasons: role, location access or plan.
1. Role
Some sections are for owners and managers only. Staff don't see them at all:
| Section or action | Who can use it |
|---|---|
| Changing Setup and most Settings | Owners and managers |
| Reports, Marketing, Group | Owners and managers |
| Guest import, export and merging | Owners and managers |
| Refunds, waivers, booking corrections, reconciliation, optimise seating | Owners and managers |
| Subscription, text credits, Marketing plan, adding locations and brands | Account owner |
Fix: an owner or manager can change the person's role in Settings → Team. See Team and roles.
2. Location access
A team member only sees the locations they've been given.
Fix: check the location selector at the top of the dashboard. An owner or manager can update Locations they can work in in Settings → Team.
3. Plan
If a section shows an upgrade notice ("Ask an owner of this account to change the plan"), the location's plan doesn't include it. Examples: advanced waitlist, Standby, pacing, deposits, advanced guest tools, Group reports.
Fix: the account owner can change the plan in Settings → Subscription. See Subscription and plans.
4. Something switched off
Some buttons appear only when a setting is on. For example, Offer table needs Timed table offers on, and Send table-ready SMS needs text alerts on. A greyed-out button usually shows the reason next to it.
Troubleshooting checklist
- Refresh the page and check the selected location.
- Ask the person to sign out and back in after a role change.
- Still missing? Contact Support with the page name and the person's role. Never share passwords.