Changing and cancelling a booking
Change a booking's time, party size or table safely, or cancel it, and what happens to deposits when you do.
Change time or party size
- Open the booking and choose Change time or covers.
- Under What changes, pick the new date, time or party size. Only times that really fit are offered.
- Review the summary and choose Apply the change.
The booking keeps its reference and history. ResRes never cancels and re-books behind the scenes, so the guest's original table is kept until the new one is secured.
If the booking has a paid deposit or a card guarantee, the change screen explains whether anything about the payment changes. A change never silently charges the guest more.
Move to another table
Choose Move table in the booking. Only free, suitable tables are offered.
Cancel
- Open the booking and choose Cancel.
- Add a note if helpful, then confirm.
Cancelling doesn't refund a deposit automatically. Managers and owners can refund from the booking's payment details where your setup allows it.
No-shows
If a guest doesn't come, choose No show after the grace period. Before the grace period ends, only managers and owners can mark an early no-show, and they must give a reason.