Reservations & service

Taking bookings, running service and changing reservations.

• Taking phone and walk-in bookingsBook a guest over the phone or at the door with New booking, or seat a walk-in straight away.
• Reservations views and booking detailsFind bookings by day, week or month, understand each status, and open a booking's details without losing your place.
• Running service and the floorUse Service and Tables during a shift to see who is due, mark arrivals, seat guests, move tables and finish visits.
• Changing and cancelling a bookingChange a booking's time, party size or table safely, or cancel it, and what happens to deposits when you do.
• Reconciling past bookingsResolve bookings that were never closed during service, so visit history, no-shows and reports stay accurate.
• Correcting a booking's statusFix status mistakes such as a booking marked seated, arrived, completed, cancelled or no-show by accident.
• Optimise seatingLet ResRes suggest better table assignments for a service without changing any guest's time or party size.