Table-ready text alerts

Send table-ready SMS sends one short text asking a waiting party to come back now. It's separate from a table offer:

Before you can use it

All of these must be true. If any isn't, the button stays greyed out and shows the reason.

• Your plan includes the advanced waitlist.
• Text messages are set up and active for your location, and you have text credits.
• An owner or manager has switched on Table-ready text alerts in Settings. It's off by default.
• The party is still waiting, has a mobile number, and has no pending table offer.
• A suitable table is free during service.

Send it

1. On Waitlist, find the party and choose Send table-ready SMS.
2. The row shows the progress of the text:
   • Text queued – waiting to go out.
   • Text sent to network – handed to the mobile network. This is not proof the guest received it.
   • Text delivered – the network confirmed delivery.
   • Text sent, delivery not confirmed, Text not sent or Text failed – the guest may not have the message. Call them instead.
3. Seat the party with Seat now when they arrive. Nothing was held for them.

Sending a table-ready text does not mark the guest as called. Use Mark called (no SMS) if you also phone them.

Troubleshooting: common reasons it's unavailable

• Texting is not active for this location yet
• No text credits left
• No mobile number on this entry
• A table offer is already pending — the guest has a link
• Already texted in the last 10 min – one text per party every 10 minutes.
• Being seated by another host
• No suitable table is free now

If a text is still queued after about 10 minutes, it's no longer sent, because the table may no longer be free.