Correcting a booking's status
Fix status mistakes such as a booking marked seated, arrived, completed, cancelled or no-show by accident.
Needs a manager or owner role.Last verified
Correct booking fixes a status that was set by mistake. It keeps the same booking, reference and guest. It never cancels and re-books.
Who can do it
Only owners and managers can correct bookings. Each correction needs a reason, which is recorded.
Correct a booking
- Open the booking and choose Correct booking from its actions.
- Under What is wrong?, ResRes shows only the corrections possible right now, for example:
- Not seated — not here yet – seated by mistake. The booking goes back to confirmed and the table is freed.
- Not seated — still waiting – the party goes back to arrived and the table is freed.
- Not arrived yet – marked arrived by mistake. The booking goes back to confirmed and its table is unchanged.
- Party is still at the table – completed too early. It doesn't re-book the table and may clash with an upcoming booking on it.
- Restore this booking – cancelled or marked no-show by mistake. Choose a table that's free now.
- Guest actually dined – records the visit with the times you enter. Changes visit history only, not today's tables.
- Arrived but did not dine – not a no-show and never charges a no-show fee.
- Enter the Reason (required) and choose Save correction.
Troubleshooting
- "There is nothing to correct for this booking now": its current status has no correction available.
- No free table to restore to: move another booking or choose a different table first.
- Changing time, party size or table: use the normal edit instead. See Changing and cancelling.