Sending campaigns and results
Send a locked campaign now or schedule it, change its send time, and read bookings and covers it brought back.
Open Campaigns (in your ResRes dashboard; sign-in required)Open Results (in your ResRes dashboard; sign-in required)
Once a campaign is locked, you choose when it goes out.
Send now
- Open the locked campaign. Under Send timing, check the Recipients, Reserved sends and Remaining allowance.
- Choose to send now and confirm Yes, send now. You'll be asked: Send to everyone in this campaign now? This cannot be undone.
- You'll see Sending started. Emails go out gradually, not all at the same second.
Schedule for later
- Choose Schedule for later and pick a date and time.
- Choose Confirm schedule.
- To change it, choose Change send time and Confirm new time. This changes when only. Recipients, content and reserved allowance stay fixed.
A send time can be changed or brought forward until the first email leaves.
Who actually receives it
At sending time, ResRes leaves out anyone who has unsubscribed, bounced or complained since locking, and anyone who would go over the frequency limits. So the final number sent can be a little lower than the locked count.
Results
Open Marketing → Results:
- Campaign results – for each one-off campaign you sent.
- Bookings and covers from your automatic emails and campaigns, with estimated booking value.
Estimated value needs an Average spend per cover in Marketing settings. Without it, value is shown as unavailable rather than guessed. Results are estimates of bookings linked to an email, not proof the email caused them.
Troubleshooting
- "Sending is paused": sending is paused for this venue. See Marketing settings.
- "You've used this period's email allowance": wait for the next period or change your Marketing plan.